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Items may be returned or exchanged within 14 days of delivery in same condition as shipped--items must be in unopened, unused condition in original packaging with all
original documentation included. Items must be free of odors, pet hair,
dirt, stains, etc... The following personal care items are NOT eligible for returns/exchanges: - Belli Skin Care
- Belly Bandit
- Earth Mama Angel Baby
- Breast pads, LilyPadz and breast pillows
- Nursing bras
- Motherlove
- Bottles, pacifiers or feeding products
- Breast pump replacement/spare parts
- Personal hygiene products
- Personalized/monogrammed products
Breast pumps must be unopened/factory sealed. Contact Supermommy's Superstore to receive a return authorization. If opened/used/damaged items are returned, no refund will be given and no exchange will be offered-- no exceptions. No refunds/exchanges will be issued after 14 days (unless at the time of purchase you indicate that the item is a gift and other arrangements are made with Supermommy's Superstore). No refunds on refused or undeliverable packages, including packages returned for non-payment of customs fees. A 15% restocking fee will be assessed on all returned items. Item(s) must be returned with a copy of the packing slip or credit cannot be issued. Shipping, handling and insurance are non-refundable and customer is responsible for all return shipping fees for returns and exchanges. Shipping and handling charges are not refundable under any circumstances.
Refunds for item(s) purchased online are issued via the original method of payment. Refunds for item(s) purchased in-store are issued via store credit only.
If you have a manufacturer's defect, please contact the manufacturer for warranty coverage. We do not offer warranty coverage or repairs. If you need manufacturer's contact information, please contact us and we will be happy to send it to you.
Why do you charge a restocking fee?
We charge a restocking fee to help cover cost related to the purchase including packaging materials, accounting cost, time and effort.
Returning items that received FREE SHIPPING
If you received free shipping with original order, we will deduct the shipping charges we incurred to ship your order. Customer must pay shipping for items to be returned, as well as, for new items to be sent out. There is no free shipping available for exchanges, unless the wrong item was delivered.
How do I return merchandise?
Contact Supermommy's Superstore to receive a return authorization. Securely pack you returned item(s), along with a copy of your packing slip listing your reason for return. Returns are processed within 7-14 days of receipt. We cannot issue a refund for items that have been used or are missing parts.
**We recommend you insure your return for the original purchase price when you are shipping back to us; we are not responsible for items that are damaged or lost in transit and do not offer a refund on damaged returns.
What if the item I want to return was a gift?
If you are returning a gift, we can issue you a gift certificate or we can refund the original purchaser. Customer pays for postage associated with returning the item and all return/exchange guidelines apply.
Can I cancel my order?
Yes, you may cancel any item from your order that has not been shipped. If the item has been shipped you will need to return the item once you have received it using the same guidelines listed above. No refunds on refused shipments, including packages returned to us for non-payment of customs fees.
Can I exchange my item(s)?
Unopened, unused items my be exchanged within 14 days of delivery. Contact Supermommy's Superstore to receive a return authorization. Customer must pay shipping charges both ways for new item. Item(s) being exchanged will follow the policy stated above for returns. There is no free shipping on shipping out a new item for an exchange regardless of purchase price.
What if my item(s) is damaged upon receipt?
We highly recommend adding shipping insurance to all packages. We cannot be responsible for lost or damages packages. If you purchase shipping insurance, please contact us within 3 days of delivery to file a claim with the carrier.
Encounter a problem with your order?
Customer must notify Supermommy's Superstore within 3 business days of receipt of order if there is a problem with said order.
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